Challenge
Livea Weight Control Centers faced the complex challenge of managing thousands of recurring consultations across ten locations while maintaining strict patient privacy and optimizing staff utilization. Their vision required seamless appointment scheduling, automated patient communications, and detailed progress tracking—all while ensuring complete data security between locations.
Solution Implementation
Appointiv was deployed as an enterprise-wide scheduling solution within Livea's Salesforce environment. The implementation included:
- Multi-location appointment management system
- Automated SMS and email communication workflow
- Custom "waiting room" interface for real-time patient flow management
- Location-specific data security protocols
Measurable Results
The impact on Livea's operations has been substantial:
- Successfully manages over 12,000 monthly appointments across eight locations
- Achieved 10% reduction in no-show rates through automated reminders and RSVP tracking
- Eliminated hours of administrative work through automation
- Improved patient engagement through multi-channel communications
Innovative Patient Flow Management
Livea leverages Appointiv's customizable interface to create a unique patient journey tracking system. Their innovative "waiting room" approach uses a Kanban-style visualization that:
- Provides real-time visibility of patient flow
- Enables drag-and-drop status updates for appointment stages
- Generates detailed reporting on patient progression
- Triggers automated follow-ups based on appointment outcomes
Security and Compliance
The solution maintains strict data privacy through:
- Seamless integration with Salesforce's security model
- Location-specific data access controls
- Complete audit trail of all patient interactions
- HIPAA-aligned data protection measures
Key Outcomes
Operational Efficiency
Automated workflows have significantly reduced administrative burden
Patient Engagement
Multi-channel reminders and RSVP tracking have improved appointment attendance
Practice Intelligence
Detailed tracking and reporting enable data-driven decision making
Scalable Security
Enterprise-grade privacy controls support multi-location operations
"Appointiv has revolutionized how we manage our patient appointments and track their weight loss journeys. The reduction in no-shows alone has made a significant impact on our business, while the automated communications have greatly improved the patient experience."
Gina Carlson, Director of Operations, Livea Weight Control Centers
